This Acceptable Use Policy (“AUP”) outlines the rules, restrictions, and obligations for all customers, users, and authorized agents of Signal Edge Telecom, LLC (“Signal Edge Telecom”). This policy is intended to maintain compliance with applicable laws, carrier partner requirements, and industry best practices while protecting the integrity of our network and the broader communications ecosystem.
1. Compliance with Laws and Regulations
All use of our services must comply with applicable federal, state, and local laws, including but not limited to:
- Telephone Consumer Protection Act (TCPA)
- Telemarketing Sales Rule (TSR)
- CAN-SPAM Act (for SMS/MMS)
- STIR/SHAKEN framework (FCC requirements)
- State-specific calling restrictions and Do Not Call (DNC) lists
2. Prohibited Uses
Customers may not use our services to transmit, facilitate, or promote:
- Unlawful robocalls or automated text messages without verifiable consent.
- Content in violation of SHAFT guidelines (Sex, Hate, Alcohol, Firearms, Tobacco).
- Fraudulent, deceptive, or misleading communications.
- Spoofed Caller IDs or unverified numbers.
- Calls or messages to any recipient without documented prior express consent where required.
3. Consent and Opt-Out Requirements
- Customers must maintain documented proof of consent for each recipient.
- SMS/MMS messages must clearly identify the sender and include opt-out instructions.
- Voice campaigns must offer an interactive opt-out mechanism.
4. Monitoring and Enforcement
- All accounts are subject to real-time monitoring for traffic patterns that indicate non-compliance.
- Violations may result in immediate suspension, blocking of traffic, or termination of service.
- We cooperate fully with the U.S. Telecom Industry Traceback Group (ITG) and law enforcement.
5. Know Your Customer (KYC) & Due Diligence
- All customers must complete KYC verification prior to activation.
- This includes government-issued identification, corporate registration, proof of address, and intended use-case.
6. Enforcement Actions
Signal Edge Telecom reserves the right to:
- Suspend or terminate services without notice for violations of this AUP.
- Provide violation records to relevant carriers, regulatory bodies, and law enforcement.
7. Updates to Policy
This AUP may be updated periodically to reflect changes in regulations, industry standards, or operational requirements. All updates will be posted to our website, and continued use of our services constitutes acceptance of the revised terms.
Compliance Statement:
Signal Edge Telecom operates as a VOIP reseller and SMS provider. We maintain a zero-tolerance policy for unlawful traffic and continuously review our practices to meet or exceed carrier and regulatory expectations.
